RepairVue by Norvexa

1. Overview

This page documents how RepairVue, LLC collects customer consent for SMS messaging, what disclosures are provided at the point of opt-in, and what types of messages customers receive. This documentation is provided for compliance purposes, including A2P 10DLC campaign registration with Twilio and TCR.

RepairVue is an Independent Software Vendor (ISV). Messages are sent by individual auto repair businesses that use the RepairVue platform — not by RepairVue directly. RepairVue provides and operates the messaging infrastructure on their behalf.

2. How RepairVue Messaging Works

RepairVue enables repair shops to send transactional SMS messages to their customers throughout the vehicle service lifecycle. This is a direct technician-to-customer communication channel — not bulk marketing.

01

Customer checks in

Customer brings their vehicle to a participating repair shop and completes a service intake form.

02

Consent is collected

Customer provides their mobile number and acknowledges the SMS disclosure on the intake form.

03

Shop sends updates

The repair shop's technicians send service updates via RepairVue directly to the customer's phone.

Each message identifies both the platform and the specific shop — for example: "RepairVue: ABC Auto Repair – Your vehicle is ready for pickup."

3. How Customers Provide Consent

When a customer brings their vehicle to a participating repair shop, they complete a Service Intake Form (paper or digital). The form collects their mobile phone number and includes the SMS disclosure below. The customer must acknowledge this disclosure before any messages are sent.

SMS Disclosure Language — as shown on intake form

"By providing your mobile phone number, you agree to receive transactional SMS messages from [Shop Name] via RepairVue regarding your vehicle service, including appointment confirmations, repair status updates, technician communications, service completion notifications, and pickup reminders. Message frequency varies based on service activity. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance. We do not share your mobile information with third parties for marketing or promotional purposes. Consent is not a condition of service. See our Terms and Privacy Policy."

Only customers who complete and sign the intake form — confirming the SMS disclosure — are added to the messaging system. Consent is collected at the point of service, not retroactively.

4. Sample Intake Form

The following is a representative sample of the intake form completed at participating repair shops. The SMS consent section is highlighted to show where disclosure occurs.

Vehicle Service Intake Form

Powered by RepairVue

Date: ___________

Customer Information

Full Name

Email Address

Vehicle Information

Year

Make

Model

📱 Mobile Phone Number & SMS ConsentRequired

Mobile Phone Number *

By providing my mobile phone number, I agree to receive transactional SMS messages from [Shop Name] via RepairVue regarding my vehicle service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of service. Privacy Policy | Terms of Service.

Customer Signature

Date

Sample form — actual forms are completed at participating repair shop locations

5. What Messages Customers Receive

All messages are transactional and directly related to the customer's active vehicle service. They are initiated by the repair shop's technicians — not automated marketing blasts. Messages include a tracking link so customers can view job details, invoices, and updates in real time. No promotional or marketing content is ever sent.

Appointment confirmations
Repair status updates from technicians
Technician-to-customer communications
Service completion notifications
Vehicle pickup reminders

✕ No promotional or marketing messages are sent.

Example SMS Messages:

Service in progress

RepairVue: ABC Auto Repair – Your vehicle service is now in progress. View updates here: https://repairvue.com/track Reply STOP to opt out or HELP for assistance.

Ready for pickup

RepairVue: ABC Auto Repair – Your vehicle is ready for pickup. View details here: https://repairvue.com/track Message frequency varies. Reply STOP to opt out.

Appointment confirmed

RepairVue: ABC Auto Repair – Your appointment is confirmed for March 3 at 9:00 AM. View details here: https://repairvue.com/track Reply STOP to opt out.

Repair completed

RepairVue: ABC Auto Repair – Your repair has been completed. View your invoice here: https://repairvue.com/track Reply HELP for support or STOP to opt out.

Technician message

RepairVue: ABC Auto Repair – New message from your technician regarding your vehicle service. View here: https://repairvue.com/track Reply STOP to opt out.

6. Opt-Out & Support

Customers can manage their messaging preferences at any time by replying with one of the following keywords:

Reply STOP

Immediately unsubscribe from all messages from this shop

Reply HELP

Receive support information and contact details

Reply START

Re-subscribe to messages after previously opting out

Additional opt-out keywords accepted: OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL

7. Privacy & Terms

For full details on how RepairVue handles data and messaging:

Privacy Policy: repairvue.com/privacy
Terms of Service: repairvue.com/terms
Questions: repairvue@gmail.com